Support

Free technical support is available for current and one previous program version to registered users of GDM products.  Several options are available for support.

• Website: Questions section
• Email:  Write to us link on website or support@gdmdata.com
• Fax:  (+1) 605-693-4180
• Telephone:  (+1) 605-693-4150
  Telephone Support is available Monday-Friday from 8:00 am to 5:00 pm
  Time Zone:  U.S. Central Time=
                         Universal Time (GMT) - 6 hours  (- 5 hours April to October)

Direct Support:  Those purchasing individual licenses of GDM software are encouraged to contact GDM directly with their questions.

Corporate Support:  For customers who purchase multiple licenses of GDM software on discount, we require that our software support be coordinated through one or two designated support people within the company.  When other ARM users in a company have questions, the questions should be directed to these designated support people.  If a support person cannot answer a question, then the support person can contact GDM with the question.

GDM is proud of its customer support, and has been complimented many times by customers for excellent software support. We answer questions on both new and old versions of our software. We frequently help customers with questions on statistics, and hardware problems unrelated to our products.

In order to answer your question and get back to you as soon as possible we request you follow these general guidelines of information to include:

1. Your full name, email address, and telephone number.

2. The name of the registered user, the product revision number, and serial number.
   Click on the Help menu, then About ARM or ARM ST when in the program to access this information.

3. Your company or institution name.

4. A detailed description of the problem, including a description of any error messages exactly as they appear. If possible, please list all steps that led up to the particular problem.

5. The system information for the computer on which the problem occurred, including the computer brand and model, the operating system, and any relevant devices or peripherals that you are using.