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Support
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Free technical support is
available for current
and one previous program version
to registered users of GDM products. Several options are available for
support. |
- Website: Questions section
- Email:
Write to us link on
website or support@gdmdata.com
- Fax: (+1)
605-693-4180
- Telephone:
(+1) 605-693-4150
Telephone Support is available Monday-Friday
from 8:00 am to 5:00 pm Time Zone: U.S. Central Time= Universal Time (GMT) - 6 hours
(- 5 hours April to October)
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Direct Support:
Those purchasing individual licenses of GDM software are encouraged to contact GDM directly
with their questions.
Corporate Support: For customers who purchase multiple
licenses of GDM software on discount, we require that
our software support be coordinated through one or two designated support
people within
the company. When other ARM users in a company have questions, the questions should be
directed to these designated support people. If a support person cannot answer a
question, then the support person can contact GDM with the question.
GDM is proud of its customer support, and
has been complimented many times by customers for excellent software support. We answer questions on both
new and old versions of our software. We frequently help customers with questions on statistics, and
hardware problems unrelated to our products.
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In order to answer your question and get back to you as
soon as possible we request you follow these general guidelines of
information to include:
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Your
full name, email address, and telephone
number.
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The name
of the registered user, the product revision number, and serial
number.
Click on the
Help menu, then About ARM or ARM ST
when in the program to access this information.
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Your
company or institution name.
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A
detailed description of the problem, including a description of any
error messages exactly as they appear. If possible, please list all
steps that led up to the particular problem.
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The
system information for the computer on which the problem occurred,
including the computer brand and model, the operating system,
and any relevant devices or peripherals that you are using.
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Last Updated
January 04, 2008 |